(Junior) Customer Happiness Agent (French and German)(f/m/d) based in Germany

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as of now | full time | limited contract (in the first year)


YOUR MISSION AT LILLYDOO CUSTOMER HAPPINESS

Together with your 12 colleagues you create a feel-good atmosphere for our customers in constant contact with our international Customer Happiness Team. In your daily duties you take care of 1st Level Support inquiries via calls, chat and E-Mail. Furthermore, we offer you an open environment to evolve and implement your ideas. Rise to these exciting challenges with us, here at LILLYDOO!


WHAT WE ARE LOOKING FOR

  • C1/C2 Level in two of our languages (French and German)
  • Experience in a Customer Service Position (Phone & E-Mail correspondence)
  • Service- and solution-oriented working method
  • Willingness to work on Saturdays
  • Good knowledge of English (company language)


WHAT MAKES YOU STAND OUT

  • additional language skills (Italian or Spanish)
  • Experience with the common Microsoft Office Programs


THESE TERMS SOUND FAMILIAR TO YOU

#CustomerSatisfaction   #Ticketingsystem   #CustomerHappiness   #Customerservice

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    HOW WE WORK


    WHAT WE OFFER YOU

    Work-Life-Balance:

    30 days vacation, Flexible and mobile working, Team events, 1 day charity team event

    Personal Benefits:

    Free diaper subscription for parents, Free mia subscription, Corporate Benefits account, Optionally: MOBIKO or givve® Lunch, Optionally: givve® credit card or Fitness First™ membership subsidy (after probationary period), Insurance coverage by LILLYDOO for Jobrad® bicycle leasing (after probationary period), Company pension (20% employer contribution), Relocation assistance and Visa support




    WE'RE DIFFERENT! HERE'S WHY

    “I have a big, multicultural team to rely on.”

    Julie from the Customer Care Department


    „LILLYDOO is guaranteeing me as a person that I’ll be happy, supported, geographically flexible, and so it’s easy to make parents/customers happy”

    Dennis from the Customer Care Department


    DOCUMENTS

    Please send us you motivational letter in French and German, as well as your CV in English or German. Please send us your application documents as pdf files.


    YOUR CONTACT AT LILLYDOO

    Pia Zednik | Senior Talent Acquisition Expert | career@lillydoo.com