as of now | full time | limited contract (in the first year)

YOUR MISSION AT LILLYDOO CUSTOMER HAPPINESS

Together with your 12 colleagues you create a feel-good atmosphere for our customers in constant contact with our international Customer Happiness Team. In your daily duties you take care of 1st Level Support inquiries via calls, chat and E-Mail. Furthermore, we offer you an open environment to evolve and implement your ideas. Rise to these exciting challenges with us, here at LILLYDOO!

WHAT WE ARE LOOKING FOR

• C1/C2 Level in two of our languages (French and Spanish)
• Experience in a Customer Service Position (Phone & E-Mail correspondence)
• Service- and solution-oriented working method
• Willingness to work on Saturdays
• Good knowledge of English (company language)

WHAT MAKES YOU STAND OUT

• additional language skills (Italian or Dutch)
• Experience with the common Microsoft Office Programs

THESE TERMS SOUND FAMILIAR TO YOU

#CustomerSatisfaction   #Ticketingsystem   #CustomerHappiness   #Customerservice

HOW WE WORK

WHAT WE OFFER YOU

Work-Life-Balance:

30 days vacation, Flexible and mobile working, Team events, 1 day charity team event

Personal Benefits:

Free diaper subscription for parents, Free mia subscription, Corporate Benefits account, Optionally: MOBIKO or givve® Lunch, Optionally: givve® credit card or Fitness First™ membership subsidy (after probationary period), Insurance coverage by LILLYDOO for Jobrad® bicycle leasing (after probationary period), Company pension (20% employer contribution), Relocation assistance and Visa support

WE'RE DIFFERENT! HERE'S WHY

“I have a big, multicultural team to rely on.”

Julie from the Customer Care Department

„LILLYDOO is guaranteeing me as a person that I’ll be happy, supported, geographically flexible, and so it’s easy to make parents/customers happy”

Dennis from the Customer Care Department

DOCUMENTS

Please send us you motivational letter in French and Spanish, as well as your CV in English or German. Please send us your application documents as pdf files.

YOUR CONTACT AT LILLYDOO

Pia Zednik | Senior Talent Acquisition Expert | career@lillydoo.com